Try to ask all questions and make all requests through opening [[https://bugzilla.hcoop.net/|Bugzilla]] bugs. Bugzilla is the right place to send the first message about your issue. If some technical problem prevents you from using Bugzilla (or [[https://members.hcoop.net/|the portal]]) email admins@hcoop.net. Never e-mail individual volunteers. You don't know when someone is on vacation, has switched away from being responsible for the thing you're asking about, etc. <> == Policy Questions == * If you have a question about policy and nothing technical is going wrong, then you should be using Bugzilla. There is a component "Official Board questions" that is appropriate for soliciting official position statements. If you don't want your question appearing in our bug database, you can e-mail board@hcoop.net instead. == Paying Dues == * If you have '''a question about paying your dues''', open a bug in the "Financial" Bugzilla component. Sensitive questions can be e-mailed to payment@hcoop.net instead, but Bugzilla is more convenient for our volunteers, so try to use it if you can. == Questions About Using Your Account == * If you don't know how to do something with your HCoop account, but '''you suspect that all you need is more information''' rather than admin intervention, then you will probably get a faster response by posting to the hcoop-help mailing list. You can subscribe to that list using your [[https://members.hcoop.net/portal/pref|preferences page]] on the portal. == Account Problems == === Lost Password === * If you '''have lost your HCoop password''', you will need to prove that you are you by making a small payment with the Pay``Pal account you opened your account with, or have recently used to fund your HCoop account. * Visit [[https://members.hcoop.net/passgen|the random password generator]] and save the ID and password it gives you. Then [[http://hcoop.net/pay.html|make any sized PayPal payment]], writing "lost password: N" in the comment field, where N is the ID that you saved. '''Do not e-mail the password!''' The net payment will be applied to your balance and not refunded (we lose the $0.30 fixed fee when refunding payment). * If you are unable to use Pay``Pal and need a password reset, email admins@hcoop.net for further assistance. === Closing Your Account === * If you '''want to close your account''', open a [[https://bugzilla.hcoop.net/|bug]] in the "Financial" category. Include instructions on what we should do with the remainder of your balance and deposit. Giving a Pay``Pal address is the easiest way to have your remaining balance returned. You can also opt to donate your balance to the co-op. == Anything Else == * '''Any question is welcome on either Bugzilla or hcoop-help, and any request is welcome on Bugzilla. Don't worry about asking a "stupid" or inappropriate question.''' Admins are watching both of these channels and will redirect you in case you really are sending a message to the wrong place. * Our IrcChannel is a secondary source of support. Admins consider themselves under no obligation to reply to support requests on IRC, since it is very hard to track a set of open support issues when communication happens over so unstructured a medium as IRC. Nonetheless, some admins may be in the mood to help you at some times, and we have a good number of helpful channel regulars who aren't admins. == Reporting DMCA Violations or Other Abuse of Services == * Non-members may e-mail abuse@hcoop.net to report DMCA violations and other illegal uses of our services. ---- CategoryNeedsWork CategoryMemberManual