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| Finally, if you do not sell hardware directly with a support contract, we're interested in your "remote hands" rate, as well as the range of hardware that you would be willing to support. |
First draft
To whom it may concern:
Our Internet hosting cooperative HCoop, Inc. is looking to colocate some servers. Could you give us a price quote on a package that would include all of the following? We are a registered non-profit corporation, so we'd love to hear about any discounts that you extend to non-profits.
- Hosting Hardware
- 7-10U of rack space
- /27 subnet of IPs
- 500GB-1TB bandwidth/month
- Remote hands service
- Free service for small things, such as a power cycle or cable plug-in
- Reasonable rate for more significant hardware adjustments
- 24/7 emergency service available
- Ability to ship servers to the datacenter and have our configuration set up for us, by your staff.
We're interested in owning the servers that we host, and we'd also like some kind of hardware support contract, where as part of the package you would fix/replace hardware that failed. We're open to the possibility of buying the hardware through you to make this more feasible. Also, we're flexible on many of the details of our plans, so suggestions based on what you've known to work well in your environment are much appreciated.
Thanks!
XXX YYY
HCoop, Inc. Representative